[inventory: receiving]

How to Receive Inventory via Elevate Legacy




Question: Aren't the devices already saved in the system?

Yes! You're correct, but we'll need to receive it on our end to confirm the inventory. Much like receiving a sign-required package, we must "sign"(confirm in Elevate) in order to complete our receiving order.

STEP 1

Log in VHA Dealer Portal, then Find "RMA History" under the Transactions tab.

STEP 2

Find and Copy/Paste the RMA# and Tracking Number to the Notepad

STEP 3

Open Elevate POS and Click on "Inventory"

STEP 4

Find and Click "Return to Vendor" on the left panel

Then Select "Ship Items"

STEP 5

Make sure to located "VHA" as the Vendor

Follow through by clicking "Ship Express"

STEP 6

Paste/Insert the RMA #

Then insert the IMEI of the RMA device under "Lookup" and press [Enter]

If entered correctly, the system will confirm the rest of the info

STEP 7

We're almost finished! Click on the "Additional Info" tab

Let's update the Title!

"RMA by (your name)"

Make sure to Paste/Insert the Tracking Number too!

FINAL STEP 7

Click to expand the Status box, then select "Closed"

Finally, Click Post

to complete!

WELL DONE!

To recap, we need to process the RMA through the Elevate POS to make sure that we do not have any returned devices in our inhouse inventory. Always check back to make sure you complete this process! Great job!